Conversation with Administration- October 2018

By Mickey Thaxton, Associate Executive Director

Please come and join the next “Conversation with Administration” at 2:00 p.m. on Thursday, December 20, in Lakeside Commons Encore Theater.

These monthly conversations provide an opportunity for residents to share concerns and receive feedback. They also help Administration understand what we can do to improve service to residents. Transcripts of questions and answers from the meeting may be rephrased without changing the accuracy of the information presented or omitted due to spacing issues for this column in the Reporter.  

The following reflects the highlights of Conversation with Administration conducted in October.


 • Jeff Kimbell, Director of Dining Services, spoke first and announced that Windsor dining room general manager Jesse Slaughter has transitioned to our sister community Ashby Ponds. Carl Taylor, assistant general manager at Seasons, has assumed the role of General Manager in Windsor. Sam Blue, Assistant GM at Windsor, will be moving to Town Center to become the Assistant GM at Seasons and the Wye Oak Bistro. 

 • Jeff also mentioned that planning has begun for the new pub in Lakeside Commons. Menus are currently being planned and meetings will be setup in the near future, so be sure to be on the lookout for that. Dining Services is also soliciting opinions from residents for the relaunch of the Wye Oak Bistro. The relaunch is occurring to help alleviate pressure on Lakeside Commons during the repositioning and renovations of Overlook. 

• Kevin Wilson, Transportation Manager, provided updates from the General Services department. Kevin announced that the transportation team has acquired a new shuttle bus which will soon be put into service once the Riderwood graphics have been added. He then said that the electric car charger recently installed outside Village Square  is now operational. For more information on how to use it, please contact Transportation.  

• In other news from General Services, all residential building carpets have been cleaned, and we will now be focusing on high-traffic areas in the community buildings. In an update on the new Calvert Landing elevator and the new Wellness building, we are waiting on final grading permits. Once the permits are secured, Plano Coudon will begin the construction process. 

 • Ellen Lebedow, Resident Services Manager, spoke next and took the opportunity to welcome the new Montgomery Station Resident Services Coordinator, Emily Preston. Emily has filled the position formerly held by Erica Greenspan. Emily is a licensed social worker and her office can be found in the suite in Montgomery Station. Take an opportunity to stop by and welcome her to the community.

Questions and comments by Residents:

 1. I’ve heard recently there have been changes to the Lyft Concierge program at Riderwood. What are those changes?

Riderwood has discontinued the Lyft Concierge service which allowed residents to request a Lyft ride from the transportation office and the front desks. For more information on the reasoning, be sure to see the article in the November issue of the Riderwood Reporter newspaper. While the concierge service has been discontinued, residents can still utilize both Lyft and Uber ride-sharing services through the respective applications on their personal smart phone. 

2. Many residents seem to be having issues with their Wireless Internet service. Is there anything being done to improve the Wi-Fi service across the campus?

Mickey Thaxton met with the leaders of the Riderwood Computer Group to find out the concerns that they’ve heard about from other residents. That information will be passed along to Hans Keller, the Chief Information Officer for the Erickson Living corporate team, who will be coming to Riderwood for a Town Hall meeting on November 28 to discuss issues with Riderwood Connect. (Editor’s note: At the time of publication, this meeting will have already occurred. Riderwood TV will be airing the Town Hall meeting on Wednesday, December 5. Check the weekly TV Guides for the times of the airing)

3. Why do dining room servers not use hair nets?

Health department standards require employees working in the back of house area (the kitchen) to either wear hairnets or hats to contain their hair. The only requirement for front of house employees (servers and hostesses) is that long hair be tied back. If you notice any employee not following these guidelines, please let a manager know. 

4. With the Lakeside Commons computer lab being closed as part of the repositioning, does  Riderwood Administration have a plan for the Village Square computer lab?

Decisions pertaining to Village Square repositioning have not yet been made. We will keep residents up to date on the decisions being made. As for Lakeside Commons, the current plan is to have a few computers (including at least one low vision computer) and printers available to residents, similar to a business center that you’d find at a hotel. 

5. The latest resident directory available at the front desks is five months old. When can residents expect a new directory?

The new directory for October is being printed and will be available next week. 

6. It frequently takes between six and 24 hours for new voice messages to show up from people calling me. Is there anything that can be done about this?

This is the first we are hearing of this issue and we’ll look into it. 

7. I wanted to thank the community for the newly spray-painted labels designating resident and visitor parking spaces. 

Grounds supervisor Jack Vargo is responsible for that and we will pass along your thanks. 

8. I am concerned about the new policy of packages being delivered to apartments for two reasons: some residents have issues bending over to pick things up and the possibility of theft. 

Other Erickson communities have already made the transition to this method of package delivery and have had no issues. Administration is aware of the concerns you have presented, and we will be monitoring issues and complaints during the first few months of this program.

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