Conversation with Administration Recap – September 2018

By Mickey Thaxton
Associate Executive Director

Please come and join the next “Conversation with Administration”
at 2:00 p.m. Wednesday, November 21, in Maryland Hall at Montgomery Station

These monthly conversations provide an opportunity for residents to share concerns and receive feedback. They also help Administration understand what we can do to improve service to residents.  Transcripts of questions and answers from the meeting may be rephrased for this column in the Reporter without changing the accuracy of the information presented.

The following reflects the highlights of Conversation with Administration conducted in August.


• Dee Dee Gray-Weaver introduced the new certified Home Health Administrator Laurie Crum to the Riderwood community. Laurie replaced Leonilla Addeh who has transitioned to a role at Arbor Ridge. Laurie then spoke on the services Home Health provides including nursing, physical therapy, occupational therapy, speech therapy, and social work. She also mentioned that if Medicare is your insurance provider, Home Health is 100% covered. For more information on how to take advantage of Home Health, speak with your physician to obtain an order for those services.

• Laura McCormick, Practice Administrator for the Medical Center, spoke on the flu vaccine. She said that while all four flu vaccine clinics were successful, approximately 12 residents were turned away during the last one due to the supply of vaccines running out. The stock has been replenished and residents are welcome to make an appointment with the Medical Center to get their flu shot.

• Director of General Services Lance Severance introduced Eric Williams, the new Riderwood Project Manager. Eric is replacing the recently retired Diane Johnson-Sipes.

• Lance then discussed the SwiftReach phone announcement system. As a member of the Special Needs Committee, Andrew Janosko, Senior Facilities Manager, is working on trying to find a more accessible solution for residents with any issues that may prevent the SwiftReach system from being the best option for receiving urgent notices.

• Jeff Kimbell, Director of Dining Services, announced that new menus launched in the dining rooms on September 17. The new dining choices were determined through customer feedback from the Voice of Customer focus groups held in each dining room. Starting with this menu change, Dining Services will be making a better effort to make residents aware of the new meal options with flyers at the hostess stands and signs on the tables.

• The Dining Services team is actively involved in the construction planning process for the Lakeside Commons renovations. Similar to the Town Center renovations, the team is working on limiting resident dining inconvenience during the construction process. One of the things being considered is some changes to the Wye Oak Bistro to better accommodate residents. Jeff stressed that nothing had been finalized and announcements will be made once any decisions are made.

Questions and comments by Residents:

1. If I have a window that leaks in my apartment, do I have to wait until the next window replacement project to get it fixed?

No. If residents have windows that leak, we urge you to contact General Services to get the window sealed as soon as possible. A full replacement of the window might have to wait, but repairs can be made to prevent or limit leaking.

2. The grass in front of my apartment is dead. Is there a reason behind this?

Certain small areas of the campus are dealing with an influx of broad leaf weeds and crab grass. Riderwood’s landscaping vendor performed two applications of a pre-emergent control chemical. Unfortunately, the campus received heavy rains shortly after those applications which interfered with the protection from the chemical treatment. Jack Vargo has met with the vendor to alter the fall treatment schedule to hopefully prevent further issues in the future.

3. Where can I find the e-mail addresses for the General Services Coordinators for each community building?

On the MyErickson app, click on the Department Directory. The e-mails are all listed there, but your best option is to use the search feature which can be found at the top left corner of the page. Simply search for your building in that search box.

4. I wanted to thank the Philanthropy Department for their help with the Mahjong tournament.

We appreciate you saying that. We’d also like to commend the residents that put the event together as well.

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