Resident Satisfaction – Teamwork

By Lance Severance
Director, General Services

Booker T. Washington stated, “If you want to lift yourself up, lift up someone else.” These words resonate when I think about the Team here at Riderwood. Teamwork is at the core of everything we do, as staff, for our residents. From our Executive Director, Gary Hibbs, to the newest employee, none of us could support our 2,400 residents alone. We need the contribution of all 1,400 employees to make Riderwood a great place to live and work.

We must always recognize and acknowledge the value of each team member’s contribution. Even the simplest of tasks rarely involves a single employee. Consider, for instance, repairing a leaky faucet. As a resident, you may only see the maintenance employee who comes to fix the problem. But there was the front desk person who took the telephone call asking for help, the general services coordinator who scheduled the work, the supervisor who ordered the parts so that the repair could be made, and so on.

One of my favorite things about working at Riderwood is that I learn something new every day. Whether it’s through a conversation with a resident, working on an interdisciplinary project with colleagues from other departments, or just solving an old problem in a new, better way, my work here is more satisfying because of the Team I work with. Without a doubt I learn the most when working with people from different backgrounds, of various ages, nationalities, areas of expertise, and creeds. In that way, our Team trusts and supports one another to overcome challenges and provide great service to our residents.

Our residents are a critical part of our Team as well. We hold town halls, Design Input Groups (or DIGs), call-in shows, and focus groups so that we can gather your feedback and respond to it. Part of any project is knowing the desired outcome. If we don’t know what residents want, or if we don’t know the areas where we need to improve, if we don’t know what direction to move, then our efforts become wasted. With our Resident Satisfaction Survey in full swing, we implore you to do your part for our team and provide us with that guidance. Our Team and our community will be the better for it.

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