From the R.A.C. – Listening Sessions

By Bette Martin
Chair, Resident Advisory Council

In July and August, your Resident Advisory Council (RAC) held four meetings to listen to your concerns, suggestions and yes, even compliments. In all we collected over a hundred thoughtful and candid comments which provided RAC members with new insights on community issues. As you can imagine, they cover a host of topics.

Many comments, we believe, reflect the thinking of the community such as concerns about the cost of new construction. Others made suggestions we had never considered such as how some major tasks are still being handled with paper and pencil. Some suggestions can be implemented easily; some require much thought, planning and budgets. The question remains: How can the RAC best use this wealth of disparate information to improve our community experience?

We categorized the comments into familiar topics e.g. dining, parking, communication, etc. Only seven ended up in ‘miscellaneous’ and three of those were compliments. By the time you read this, RAC members will have transmitted and discussed the comments with the executive team and the director responsible for each group. We will encourage the staff to view them as reflective of community concerns and will discuss them again in a few months for a progress report. You can watch a spot about the project on Riderwood television this week. The RAC will also share our report with the Board Community Relations Committee.

Because the RAC thinks the listening sessions were useful, we plan to make them a regular part of RAC activities. Watch for the announcement of the next set of meetings this winter.


What happens when a resident runs out of money? What is the spend-down process and how does the Benevolent Care Fund function? How are residents informed of this process and how is it monitored to prevent abuse?

A critical part of the charitable mission of Riderwood is ensuring, to the extent that it is financially feasible, that no eligible resident should have to leave the community as a result of financial inability to pay for housing and care. If you have exhausted all assets, or are nearing such a condition, then an application can be made to use your entrance deposit to help pay for the cost of your care. Should your entrance deposit become exhausted then the Benevolent Care fund can assist you in paying for Independent Living or Assisted Living. For Skilled Nursing, an application for Medicaid benefits would be made. Spend Down, Benevolent Care Fund, and Medicaid are made available to residents whose resources have been exhausted through no fault of their own. Unauthorized transfer of property, excluding expenditures for your normal living expenses, may disqualify you from benefiting from any or all of these programs. See section 10 of your Residence and Care Agreement for more information on financial inability to pay.

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