Conversation with Administration – August 2018

By Mickey Thaxton, Associate Executive Director

Please come and join the next “Conversation with Administration” at 2:00 p.m. Thursday, August 16,

in Lakeside Commons’ Encore Theater.                            

These monthly conversations provide an opportunity for residents to share concerns and receive feedback. They also help Administration understand what we can do to improve service to residents.  Transcripts of questions and answers from the meeting may be rephrased for this column in the Reporter without changing the accuracy of the information presented.

The following reflects the highlights of Conversation with Administration conducted in June.


• In updates in our General Services department, due to the number of make-up air unit systems (MAUs) that have failed, we are temporarily installing cooling units to help mitigate temperature in the corridors, while working towards a permanent solution. In other news, the Wellness Center was approved by the county, and we are looking to begin the process in August based on permits. Calvert Landing elevator maintenance will also begin in August. Exterior lighting improvements will begin at Arbor Ridge, and the memo will be sent out before the start of this project, so that everyone on campus will be aware of the unusual traffic coming in.

• In updates in our Dining department, Town Center had its Grand Opening on July 9 and we are excited to bring you 3 distinct venues (Seasons / Tavern and the Bistro) along with 3 distinct menus. Our goal is to have a variety of options that can meet everyone’s needs. Hours are still the same and celebrations has returned to being utilized as a catering space. We will also be hosting a number of food committee meetings called “Discussion with Dining” during the end of July. All comments, suggestions, and feedback will be captured and posted on for those who are unable to attend a meeting.

Questions and comments by Residents:

1. Is there anything that can be done about the timing of the Calvert Landing elevator doors?

We currently abide by the corporate standard for timing of elevator doors. So far, we have seen that all elevators do meet the expectations of timing. We will continue to inspect all elevators of the entire length and width of the doorway for any blind spots in the protective barriers.

2. What is Riderwood’s recycling policy? 

We are working on organizing and specifying the bins in the recycling rooms on campus. Paper should be disposed of separate from the rest of your trash.

3. Can flyers for the recycling policy be distributed directly to each resident?

We will look into this suggestion.

4. Why is the shred-it box door not secured?

An audit will be done on shred-it boxes to make sure they are all properly secured.

5. Can Physical Therapy equipment be added to the fitness centers?

We will look into this suggestion.

6. What are the different committees of Riderwood and how may we obtain information on how to join one?

The different committees of Riderwood are as follows: Diversity & Inclusion Committee, Sustainability Committee, CommUNITY Living Committee. If you would like information on how to join one, please email Gary Hibbs. The email address can be found on Gary’s business card located in the Executive Offices at Lakeside Commons’.


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