Resident Satisfaction – Resident Life

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By Dee Dee Gray-Weaver

Associate Executive Director

“To insure good health: eat lightly, breathe deeply, live moderately, cultivate cheerfulness, and maintain an interest in life.” – William Londen.

When I heard this quote about daily life, I thought of our Resident Life departments and the many ways they work to improve the overall health of our residents.  May and June give us the opportunity to celebrate our moms and dads with Mothers’ Day and Fathers’ Day, but did you know that we also celebrated National Women’s Health week in May and Men’s Health week in June?  That makes this the perfect time to share an update from the Daily Living portion of the Resident Satisfaction survey.  The Resident Satisfaction survey provides valuable feedback directly from residents and helps inform our Resident Life goals and objectives throughout the year.

Residents at Riderwood maintain a healthy interest in life!  With over 260 resident-driven groups, clubs, and organizations on campus, there is always something fun to do.  In fact, residents’ positive opinions of the variety of activities available at Riderwood was up 3.2% in the Resident Satisfaction survey between 2016 and 2017.  Another key area for health is the quality of wellness/fitness centers and programs.  We saw a 1.2% increase in the resident satisfaction scores in this area.  I’m thrilled that our residents are pleased with these programs, and we are constantly striving to add new and creative offerings in our activities.  One new activity coming in the summer is sponsored by our Resident Services team and is called the Pet for a Day program.  Residents will have the opportunity to interact with a few warm and friendly pets in the fresh air of our playground area located behind Town Center and Madison Green.  Shuttle service will be available, and we look forward to the many health and wellness benefits that these types of pet engagements offer.

While the shorter, 2017 pulse survey didn’t include questions on Home Health and Home Support, we haven’t left these teams out and are actively working on positive changes designed to improve the resident experience.  Specifically, we are about to launch schedule and staffing changes in Riderwood Home Support that are designed to help us become the provider of choice for your private pay support needs.  Beginning in August, we are shifting more staff from PRN (flex or on call) status to Part-Time status with benefits and consistent schedules.  We anticipate that this change will make scheduling easier and allow us to provide more consistency in the caregivers assigned to residents.  This will also help us become an employer of choice, decreasing turnover and ensuring we have the best talent in the industry for our residents right here at Riderwood.  On the Certified Home Health side, we have created a new position, Clinical Manager, to add additional resources and ensure resident care plans are well- executed, tracked accurately, and billed in a timely fashion, making it easier for our residents to work with their insurance plans.  Please give a warm welcome to Abigail Johnson who started in this role on March 19, 2018.  Abigail has relocated to the area from Louisiana and brings more than 17 years of experience in the certified home health industry.  Abigail served in the military for six and one-half years so she knows how to run a tight ship and is already a great addition to the team.

The annual Resident Satisfaction survey isn’t the only way to share feedback about Resident Life.  Every member of the Resident Life team is dedicated to helping with the physical and /or psycho-social needs of our residents, so please reach out to the department managers to let us know how we are doing and to help us improve in all departments throughout the year.  We wish you cheerfulness, good health, and an active interest in life!

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