Conversation with Administration


Mickey Thaxton New

By Mickey Thaxton

Associate Executive Director

Please come and join the next Conversation with Administration at 2:00 p.m.
Thursday, June 21, in Lakeside Commons Encore Theater.

These monthly meetings provide an opportunity for residents to share concerns and receive feedback. They also help Administration understand what we can do to improve service to residents.  Transcripts of questions and answers from the meeting may be rephrased for this column in the Reporter without changing the accuracy of the information presented.  The following reflects the highlights of Conversation with Administration conducted in April.


• In updates with our General Services, the outdoor furniture in Town Center is in place and looks very nice. For our gardeners, the outside water spigots have been turned on, so outdoor gardening activities can commence. The garden area will be tilled and we will let residents know when the plots are ready. Finally, the mulching around campus is nearly completed.

• In updates in our Dining department, we are now changing and updating the menus around campus in response to the great feedback we have been receiving from residents. Breakfast at the Wye Oak Bistro is a great success and we will continue to offer breakfast every Thursday from 8 – 10 a.m. We expect to be able to open the outside area of the Bistro for service in early May. We will have a dedicated service assigned to the area. We will also be initiating a barbeque season. We would like to introduce Bill Grieser, our new Executive Chef in Windsor. Bill brings a great deal of knowledge and culinary skill to Riderwood. When you see Bill, please welcome him.

• In updates in our Resident Life Department, we are actively recruiting for a new Resident Life Director. In the interim, please feel free to contact Dee Dee Gray-Weaver, one of our two Associate Executive Directors, if you have any questions or concerns. Dee Dee will be overseeing the Resident Life Department until we are able fill the position.

Questions and comments by Residents:

1. Does Riderwood have a policy to register residents’ guns?   

Currently, we do not have a policy to register residents’ guns. Gun owners are required to abide by state and federal laws like all citizens.

2. If I see a dead tree on campus should I report it?   

Yes. We have a vendor that we use to take down and replace dead trees on campus.

3. Will we be doing away with the exterior keys and be solely using our badges?

The purpose of the badge system is to increase campus security. We are working on allowing family and friends to register for badges. We will eventually be going completely to badge access. In the interim we will continue to use the key system for access.

4. If the volume is too low on the community lobby televisions can I have it turned up? 

We are respectful of community space and intentionally keep the volume of the televisions low. However, you can request that the volume be adjusted in the clubhouses from any communication specialist at the front desk.

5. Will Riderwood be replacing the windows in apartments?

Yes. The window replacement is a long term project. We will update our residents as more information becomes available.

6. Can the elevator doors be adjusted so that they stay open longer to allow more people to enter and exit before they begin shutting?

We will look into this suggestion.

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