by Mary Popkin
Before you chose Riderwood as your new home, did you visit other Erickson Communities? If so, your experience may echo that of one of Riderwood’s newest staff members, Jill Owens, the new Customer Service and Communications Manager for General Services. Jill’s earliest introduction to Erickson Living communities was when she was assisting a Charlestown resident with a home furnishings recommendation made by her mother Joy Owens, an independent interior designer.
That early experience with an Erickson Living property may have had an influence over her decision to work at Riderwood, but it’s likely her interests, education, skills, and experience that best equipped her for the responsibilities she now has in General Services. Jill’s background includes graduating from the University of Baltimore with a master’s degree in Health Administration. Her previous job was working for ten years at the front desk of the Westin Bellevue Stratford Hotel (now the Hyatt at Bellevue) in Philadelphia. This earlier role might help make the communications specialists at the various clubhouse front desks even more skilled in aiding residents and visitors with their various requests.
In her new assignment, Jill oversees the activities of General Services staff who hear from residents about their issues and needs, and then schedules necessary work to fulfill those needs. Tasks scheduled, among others, include replacing ceiling lights, cleaning carpets, arranging car and bicycle parking, and making guest room reservations. The job can come with its challenges as many of those assignments are completed by workers in other departments within General Services, not under Jill’s direct responsibility.
Regardless, Jill is ready to meet the task and is eager to work with the residents. She said, “Being able to serve the people or Riderwood is a privilege I intend to carry out happily for a long time.”