Conversation with Administration – January 2017

wendy-ferrisBy Wendy Ferris
Associate Executive Director

Please come and join the next “Conversation with Administration” at 2:00 pm on Wednesday, March 15, in Montgomery Station’s Maryland Hall.

These monthly conversations provide an opportunity for residents to share concerns and receive feedback. They also help Administration understand what we can do to improve customer service.  Questions and answers may be altered or rephrased for this column without changing the accuracy of the information presented.

The following reflects the highlights of Conversation with Administration conducted in January.

Announcements:

  • In updates with our General Services department we have been having some challenges with our exterior lights. We have been working with our vendor to address these issues. We are continuing our exterior door project and should finish the work in the Village Square neighborhood by mid-February. We will then continue on to Montgomery Station and then to Town Center. We have fixed the garage door and are monitoring the repair to make sure the issue is resolved.
  • In updates for Resident Life we would like to introduce Ellen Lebedow, who is our new Senior Social Work Manager. Ellen comes to us with many years of social work experience, most recently from the Jewish Social Service Agency. When you see Ellen, please say hello. We would also like to announce that Amy Holzer has been promoted to Community Resources Lead Coordinator. We would also like to welcome Amanda Hixenbaugh to the resident life team as a new resident life coordinator for Lakeside Commons. Amanda comes to us from the dining team. Please congratulate both Amy and Amanda when you see them.
  • In our Sales updates we ended 2016 with 95.9% occupancy. This is a full two points higher than at the end of 2015 so we should be very proud. Currently, we have 69 available apartments, of which 14 of them have holds on them. WE could not have done such a successful year without the help and hard work of our residents who show prospective residents what a great place Riderwood is to live in.
  • In our Dining department we are glad to launch the Signature Dining program. Food is now being cooked to order and will be more of a restaurant style experience. We would like to give a shout out to the entire dining team and especially to Chef Chad Wisner, who is instrumental in making the program successful. We would like to thank everyone for their patience as we go through the necessary changes to make the program a success.

Questions and comments by Residents:

1. Will the dining menus change with the new Signature Dining program?

We welcome feedback from residents on the menu and anticipate that there will be changes based on the comments and suggestions we receive. We anticipate that we will need to adjust ten percent of the items every month and then quarterly we will be changing about 25 percent of the menu based on such factors as popularity, choice, and variety of menu items.

2. Can the dinner specials be posted a week in advance for carryout service?

We will look into this suggestion.

3. How many menu choices are available with Signature Dining?

The Windsor dining room’s buffet is on a daily cycle. Additionally, each of the other restaurants offers around 25 different entrées. There is some cross-over but there are around 75 different offerings campus wide on any given day.

4. Where can we get the menus for the dining rooms?

You can use the My Erickson app to find out the menu offerings. We also keep paper copies in the lobby areas of each community building by the cubby and mailrooms.

5. Can we let everyone know that the Impaired Hearing Support Group is back. If you would like more information, please contact SW Amy Stewart at 301-572-8487 or Hannah Spalding.

Yes. Thank you for this announcement.

6. How can we get on MyErickson?

Please contact any Community Resources Coordinator and they will set you up with an account. The app will give you access to dining information, meal balances, events activities, resident and staff directories, and a lot more useful information.

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